It's becoming more common for customers returning products to shoulder shipping fees.
Customers can face fees for shipping, handling, and potentially restocking, and can often return items physically in stores in order to avoid facing additional charges, according to a review of return policies on retailers' websites. H&M told Insider that its US customers would generally incur a $5.99 shipping fee to mail items back through the US Postal Service, though those in its loyalty program would be exempt from that. "Charges for online returns look different from market to market," a company representative added.
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