, and as a result, the Education Department instructed servicers to begin notifying borrowers of their monthly payments at least 21 days before the bill comes due.
Nelnet followed the department's instructions and began sending emails to borrowers informing them of the looming payment restart, but it appears it did not go smoothly. Many borrowers took to X, formerly Twitter, expressing confusion with the emails they received from Nelnet — but when they attempted to call the company for help, they experienced hours-long hold times, and some were even told the call center was closed.
"Hello, the call center line was closed to due some technical issues we were having. It is currently operating again," Nelnet
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