Local enterprises are encouraged to capitalise on their proximity to advanced global business services centres by embracing the technologies utilised by these hubs.
“They are probably not aware that in our backyard, there are so many centres that are using advanced technology, and they also employ good talent,” she told Bernama on the sidelines of AGOS GBS Summit 2023, organised by AGOS Asia, here, recently. “Robotic process automation is one of the technologies that are being employed by those GBS centres and it can also be adopted by the local business community to get rid of voluminous, repetitive and transactional work.
Teoh also said that the automation and digitalisation process in Malaysia has indeed accelerated after the Covid-19 pandemic but much more effort is needed as many enterprises are still considering cost as a significant barrier when it comes to the need for digital transformation.
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