People Management: Monitor performance against set goals & objectives, Foster a positive work environment and employee morale, Offering constructive feedback and recognition to team members, Encouraging teamwork and cooperation particularly in line with achieving set goals & targets.
Client Management: Know all clients, Follow-up after every project, Do a client questionnaire, Ask client how we can do better, Provide feedback in Team Meeting, Follow-up on closed tickets, Do courtesy calls, Provide feedback in Team Meeting.Leadership and Coaching: Developing employees’ skills and potential.Goal Setting and Planning: Defining objectives and creating strategies to achieve them.Resource Management: Optimising the allocation of resources.
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