ANYONE in the Philippines understands how important the growth of business process outsourcing is to the country's economy. Imagine yourself in the year 2016, and realize that BPOs are being projected to bring $25 billion into the national revenue. Now, flash forward 10 years later, and this number explodes to roughly $30 billion per year with over 1.3 million people finding gainful employment in BPO companies. The BPO industry is so big that it has its own Wikipedia article.
' That's because before each call begins, the dialer allows the agent to read up on basic information about the person being contacted. This helps the call feel less formulaic and more meaningful.Predictive dialers, by contrast, allow agents to rip through the call lists.Lepikhov points out how these are very beneficial, saying: 'These dialers use a smart algorithm to make more calls than there are agents, carefully calculating; so that no one waits on hold for too long.
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Upskilling AI software Arbolo hopes to capture Philippine BPO marketThe software has call simulations and provides agents with feedback by processing data from every transaction
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