The hype and excitement with artificial intelligence is starting to morph into substantive concerns: helping people and organizations achieve greater success. Questions now loom: will AI help deliver superior customer experience, enrich peoples’ work experience, and create entrepreneurial opportunities? Or is it just the latest shiny new thing?
Successful AI is, and will always be, a people-centric process. Boosting people in their work. Delivering products and services to customers. Keeping things running smoothly. “AI technology is still in its early stages, and we have to assume that human input and oversight will continue to be crucial in developing responsible AI," said Jeremy Barnes, vice president of ServiceNow.
The key word here is “help,’” Nash continued. “The responsibilities of end users haven’t changed. They still need to review and edit for accuracy to ensure their work is accurate. In situations where AI accuracy has been validated with months or even years of observation, a human may only be needed for exception handling.”, professor at Touro University Graduate School, pointed out.