SINGAPORE: The professional standards of property agents have improved over the years, industry players said following online criticism that some agents fall short when it comes to helping their clients and acting in their best interests.
Added user Tann Chee: “I have never once had a good experience with property agents. Never trust the testimonials they state on their websites, leaflets and online property portals. They don't have your interests at heart. They care for your commission only.” According to CEA, the number of complaints it received regarding agents “not acting in client’s interests” – including failing to convey offers or counter-offers – dropped from 42 in 2017 to 39 last year.
“The uptrend in consumer satisfaction with their property agents’ services is an indication that the industry has made steady progress in raising its professionalism and ethical standards, and improving the service to its clients,” the spokesperson said. “The vast majority of agents are law-abiding and professional, but this is also largely dependent on the culture of the agency,” he stated.
“Maybe a bigger property pays me high commission, I’ll go ask them to buy this; another property pays me a lower commission, I’ll tell them not to buy. This is something we remind our associates not to do.”ERA’s Mr Lim said the firm rolls out regular programmes to ensure its agents “exhibit the highest level of professionalism and integrity” when serving clients, including sharing best practices on professional advisory services by partnering banks and financial institutions.
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