While many businesses across a range of sectors were quick to support customers to adjust to the new normal, this does not appear to be the case with some phone providers.
The government recently announced that all major telecoms providers have committed to help people stay in touch during Covid-19, including engaging with customers with difficulty paying their bills to agree a way to keep them connected. We will investigate if providers are assisting older people to keep their bills low since the new commitments were announced in April 2020, and what can be done longer-term to protect against unruly phone bills.
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