Inside Amazon Care, the tech giant's bet on primary care - Business Insider

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Amazon is quietly building a business to offer medical care to major companies. Here's an inside look at Amazon Care.

Amazon recently tried to recruit, unsuccessfully, three such salespeople from Doctor on Demand, a large telehealth company, a person with direct knowledge of the matter said. A Doctor on Demand spokesperson had no comment on the matter.

The initial idea was incubated in HR before Haven came along, a person familiar with the matter said. The employee pilot, however, didn't begin until 2019.Amazon Care has been kept separate from other key health strategies such as AWS, Amazon Pharmacy, and Amazon Business for healthcare. Kristen Helton-Lloyd is Amazon Care's boss, and she reports to Babak Parviz, who heads Grand Challenge, Business Insider has learned.

 

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