Company leaves runners in the dark after Silverado blacklight 5K canceled

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Cool Events’ troubling track record prompted the Better Business Bureau to warn consumers that the business often postpones or cancels races and does not provide refunds.

It was billed as the “the brightest 5K on the planet,” an incandescent rave for runners under the stars amid the backdrop of a sparkling lake, lush lawns and the Santa Ana Mountains.

“They cancel, postpone, or routinely move the venue or date with no offer of refund or guidance on what options one has,” one complainant bemoaned. “Then after your window of opportunity to file a claim with your credit card provider is closed, you are out of luck.” Among its upcoming events is a bubble-themed run back at Oak Canyon Park on Saturday, March 5. Officials with James Event Productions, an Anaheim company that manages events at the park, confirmed Thursday that Cool Events has booked the venue.

“They had dance party lights and we were absolutely covered in neon powder by the finish line,” she said. “There was a big dance party at the end in front of a stage with a DJ blasting dance club music.”

 

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