Small local company ranked No. 1 for customer service ahead of Apple, MBS

TC Acoustic trumped more than 1,600 companies for the honours in the Singapore's Best Customer Service 2022/2023 survey.SINGAPORE - A small home-grown audio company beat major brand names such as Hyatt and Apple to top a ranking of Singapore's best customer service providers.

These span bricks-and-mortar retailers for clothing, food and home goods; beauty and wellness services; and online services and digital products.Over 4,700 respondents took part in the online survey in March and April. Notably, smaller players - automotive repair company ECU Solutions and camera store 8storeytree - made their mark alongside established players like Skai restaurant in Swissotel The Stamford , Apple and three-Michelin-starred restaurant Odette .

Statista senior analyst Jana Meusel noted that for a majority of the top brands, two factors were highly rated by customers. Chef de Cuisine of StraitsKitchen at Grand Hyatt Singapore, Chef Nelson Wong. PHOTO: GRAND HYATT SINGAPORE

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