The restaurant industry is broken

By Liza Agrba with research by Caitlin Walsh Miller, Mathew Silver and Anthony Milton | Portraits by Daniel Neuhaus | Illustrations by Weld Williams |he ills of the restaurant industry are what make it so famous—and so ripe for reality TV. Some, like toxic chefs, tension between back- and front-of-house staff, and in­humane working hours, are as old as the industry itself. Others, like rising costs, staff shortages and employee burnout, are newer phenomena.

Industry jobs—and all the booze, drugs and workplace abuse that come with them—are glamorized, the negative behaviour perpetuated. It doesn’t have to be this way.Our city is expensive. According to the Ontario Living Wage Network, as of November 2021, a person living here needs to make at least $22.08 an hour to afford the basics: food, clothes, rent, transportation, child and medical care. Yet the minimum wage in Toronto is $15.50.

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