Angry 'Swifties' Could Force Change in Ticketing Industry: 'Fandoms Are Natural Organizers'

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On the heels of a messy ticket rollout for TaylorSwift13’s first tour in years, fans are angry. They’re also energized against Ticketmaster. Politicians are taking notice.

In 2020, for instance, K-pop fans organized to back the Black Lives Matter movement and sought to inflate registration for a Donald Trump rally. Aly and Swifties from different industries — law, public relations, cybersecurity and more — have joined forces to create Vigilante Legal, a group targeting Ticketmaster by creating email templates to petition attorneys general and providing antitrust information. Thousands have expressed interest in helping or learning more.

“Nobody goes out and thinks, ‘Let’s target young women,’” said Gwen Nisbett, a University of North Texas professor who researches the intersection of political engagement and pop culture. “Be it about abortion or student loans, that age group is super mobilized and young women are super mobilized.” For Swifties, the ire for Ticketmaster is not just about a ticket: “It’s the fact that you can’t participate in your community and your fandom and it’s part of your identity,” Nisbett said.

The sheer power and size of Swift’s fandom has spurred conversations about economic inequality, merely symbolized by Ticketmaster.

 

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