What is ghosting? This business says it's the greatest threat it faces and it's not rising inflation

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With weeks to go before Christmas, one Gold Coast business is experiencing a threat to its bottom line that could close its doors.

The Bureaus' head of industry statistics Tom Joseph said the problem touched all levels of business.

The data showed that for large and medium-sized businesses it was 66 per cent and 62 per cent respectively, while for small businesses — which is defined as those employing fewer than 20 employees — that figure was 29 per cent.For Gold Coast health food manufacturer Seeds of Life, the solution to surviving the pandemic and lack of available staff was not through normal recruitment channels.

Seeds of Life co-founders, Heidi and Pete Wiltshire hire trainees to ensure staff are engaged and reliable. Trainees Amy Cosgrove and Steph Smith can continue their school studies while gaining industry accreditations at Seeds of Life.Community legal service, Youth Law Australia believes the answer to some of the issues being faced by small businesses lie in Australia-wide legislative change.

"Have it in a way of a standard form, not in a series of texts or WhatsApp messages or Facebook messages.In its submission to Treasury, Youth Law Australia has also recommended abolishing junior wages as a way of incentivising young people to work.

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Maybe treat staff better?

Don’t commit, get ghosted as the kids say these days.

Well I can tell you if a place has a high turnover of staff. I won’t even bother.

I don't know.... If so many people come to work for you, then after a few weeks, never come back, maybe your work environment isn't so great.

Looks like a natural consequence of workforce casualisation. When there’s plenty of employment opportunities there’s no incentive for casual staff to stick. Employers want flexibility they got it. Want commitment then gotta give up the flexibility.

You want a contract. It's called permanent part time.

If pay is good and working conditions are good, there would not be attrition of workers. You don't need to invent a new word to describe it. auspol

Good of Morrison to raise the dole money before he was dumped now there is less chance of getting them to work . Need to do like the old days offer them a job and if they do not take it dole stops . 2,3M happy to stay on the dole and work for cash keeps them in front .

Ghosting what's the reason. Crap jobs, poor pay, crap conditions and wage theft! Hence ghosting occurs

'All my staff are casual or on contract, but I can't believe they aren't always at my beck and call to work every single day'

Maybe the slave labour system is not working so well

This is EXACTLY what some employers do it employees (or prospective ones).... There would be a reason for it ..

this is just 'how dare my regular customers stop coming in' but for staff

Small business suck the life of their employees at minimum wage. Gig economy is where most of these people go where at least there is some dignity

No word from Melbourne cafe owners?

Bad form but casualisation of the workforce works both ways.

Nail salons must be really struggling finding staff other than young Vietnamese women who are underpaid and have no security of work. Hopefully they will learn to improve working conditions or understand that labour will go elsewhere.

Perhaps pay a living wage or give up your hobby of running a small, unprofitable business...

Good. Employers: 'we will only contact you if you are successful in your application.' Bad. Jobseeker: ' we will only contact you if we take the job.'

I guess the cafes were closed

The balance has forever shifted. Worker shortage will only increase as the world population peaks and ages. If you don't provide decent wages and conditions, you won't have a business.

The gov makes access to welfare too easy, always handing out money. People dont have work ethics or respect for other's

Decades of business group advocacy: We must embrace flexibility to have a competitive economy Current business group advocacy: Wait, not that 'we'

Sounds like the employer is the problem

‘Jason’ is probably a real prick to work for, offering less than minimum wage. Pay workers accordingly and they will be loyal.

business owners casualising their work force so they can reduce hours and benefits and fire people whenever they want

Not once has business asked itself, why is the casualised workforce that we created and treat such disregard suddenly doing the same thing back to us? For years, it has been widely excepted that business is large and small stop Rostering people on when I get to a certain age,etc.

Australians are generally good at Ghosting, when the answer is No or a little bit challenging they disappear, it happens privately happen n businesses, I had to get used to it after 10years in SYD n doing business,I still hate it. Cowardly n selfish character, will drag Oz down.

What is victim blaming? This article only appears to have interviewed the business owner, with zero input from the workers, for balance. Their solution? Legally binding worker contracts to force employees in to slavery sorry I mean work. This is not journalism.

If you're going to casualize your workforce, and treat your employees like a commodified number then suck it up.....this is a exactly what having workers on 'casual' will lead to

People need to be motivated to come to work, paid appropriately, and in a safe work environment. If we created working poor in the country, then no expectations by the employers.

This might come as a shock to and the nail bar but businesses do not have a right to compel their casual staff to attend work. The whole nature of casual means it's a 2 way arrangement. People who keep several casual roles on the go pick the best one for them, who knew?

'We found that we were better off to leverage from our own training because of our unique services [and] our unique products than to try to find somebody from a cookie cutter.' -- Bloke pictured holding a tray of cookies.

The irony of this story is that it’s exactly how many employers treat job applicants.

bro if she doesnt want to text you back she doesnt have to, leave her alone, you dont need to say its gonna crash the economy or whatever, thats weird and controlling

If you want to see what happens to a business when the HR department gets everything its way, take a squiz at Qantas. Waging perpetual war on its workers. Focus on being an 'employer of choice' and forget the modern HR big stick/no carrot approach.

Don't worry folks Australia will bring in 200,000 migrants every year. That'll keep house prices up and wages down.

I'd say this Gold Coast nail salon pays very low wages &/or has a poor culture, this was not explored in the piece. Sounds like the problem is with the employer if so many employees are doing exactly the same thing to him. There's a problem there & it ain't the staff. 🐝

Is this a reflection of the employees attitudes to work? Or a reflection of their employment conditions?

Decent pay & conditions may solve the recruiting problem huh?

This is typical millennials, no manners!

addicted to junk food, sofa and netflix future of the west not so bright hard work not in style true 'pride' comes from hard work

businesses treating employees like commodities lies at the heart of neoliberalism don't cry when staff start doing the same thing

This auspol economy

thank you for writing this. I'm a shit boss who treats my low paid staff badly and it's good to see my side of the story being told

Not once in the article does the word 'pay' or 'salary' appear and wage is only mentioned with respect to youth wages. I bet Jason the salon owner offers minimum wage or less.

Plenty employers ghost potential candidates after the interview, time to return the favour. I’ve also walked out on a crappy job and just ghosted the business, was a full time permanent position so I bet it caused them so headaches. I was getting emails for 6 months afterwards.

So employees treating employers with the same level of respect they are shown is problematic? Are you hearing what you’re saying here? Respect goes both ways, or else it’s just FEAR.

Did the ABC attempt to contact any of these 'ghosters' bothsides

ABCs source is a Gold Coast nail salon. Fkn lol.

Yet it’s ok for employers to ghost employees…

Maybe find out what the businesses are paying? If they pay super? Are they offering secure working conditions and safe conditions? This beat of staff constantly is getting pretty obvious.

One should note the term used by their lawyer, “better treatment “ what is the legal definition of this term? What is the definition of “state based treatment” and when does it override/apply to an individual’s rights to treatment.

'We want to exploit cheaper-paid young people, but they don't show up for work! Can we contractually force them to be exploited?'... Humans want to contribute. But they do not want to be exploited & degraded so a boss can get rich. It's this simple.

Employers have been in a position of power forever and they're deeply conditioned to see the world through that prism of privileged status, employees now have more power and it's a good thing.

Looks like a man who got into the nail business to exploit the labour of women of colour and they're not behaving the way he would like. How about we don't promote these people, ABC?

Start by engaging full-time permanent staff and pay them above award wage with full benefits Why would you expect loyalty from part-time casual staff on the minimum award rate? Clearly, common-sense and respect of employees is lacking by greedy employers in the service industry

The reality is the balance between the workers and employer is swinging back to the workers after being heavily favoured to the employer No one is owed a business or employees. If you’re struggling to attract and retain staff you need to adapt and try something different

Terrible headline, the article presents three ways of boosting staff retention, training, mandatory contracts and incentives but the lead is “ghosting” … does the nail salon offer contracts? Traineeships? Incentives? Or just sms / WhatsApp rosters?

Sure, but I have applied for over 40 jobs in 3 weeks and only two have bothered to acknowledge me. Works both ways.

Employers don't like being treated the way they've treated employees and prosective employees since the dawn of time. If you're churning staff, maybe you're not a great employer. Look inwards.

Funny how places that pay well and are not run by c*^ts don't have this problem.

Start with paying them properly, not necessarily the award but properly. Also what’s with all these working visa people sending money back home, how the hell is that helping our economy? All it’s doing is helping the owners of businesses who employ them make more money.

..and it's wrong to label it ' ghosting '. It's the capitalistic way of life in employment now. It's a reality for tens of thousands of employees who are sick of being under- employed. It's their right now.

The downside of casual contacts. It goes both ways. The employer can stand down when needed: and now so can the employees. No sense of permanence = no loyalty, no care or consideration outside work hours. If something better comes along..

I think it’s probably a you reap what you sew situation.

If you’re churning through staff, and they consistently stop showing up after a few weeks, perhaps look at how you’re treating them

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