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Chick-fil-A wants to send your drive-thru chicken on a conveyor belt and down a chute | CNN Business

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Chick-fil-A is testing out two new restaurant concepts — a four-lane drive thru with a kitchen above and a walk-up store for digital orders — as it becomes the latest chain to try to get customers to skip the dining room

The drive-thru is set to open in Atlanta next year. Customers can either order ahead via the Chick-fil-A app and then receive their meals at one of two lanes dedicated for mobile orders or order as usual through a regular drive-thru lane. That model’s kitchen is about double the typical size. To get the food from the kitchen to customers, the restaurant will use an overhead conveyer belt with chutes down the sides, a system similar to that already in some restaurants, according to the company.

And digital orders can make for longer lines inside restaurants, where people kept waiting get frustrated. In recent years, fast food restaurants have been experimenting with new formats, including drive-thru systems that get customers through the line more quickly and smaller stores that cater to people who don’t want to eat on premises.

 

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