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Council Post: Five Reasons Companies Struggle With CRM Implementations

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The outcomes of their implementations often fall short of expectations, leaving companies underwhelmed and disillusioned.

1. Lack Of Executive Support And Employee Buy-In

All employees affected by the implementation need to understand that the new system is important to the success of the company and the executive team is committed to the change. Additionally, the team needs to fully understand how the system will make their jobs easier and how their customers will gain a new level of customer support from the system.

Creating a supportive environment and providing targeted training will empower employees to embrace the CRM wholeheartedly, maximizing its benefits.Many organizations struggle to define a clear MVP and keep things simple.

 

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