Canadian companies' AI policies aim to balance risk with rewards

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Many were spurred into developing policies by the federal government, which released a set of AI guidelines for the public sector last fall. Now scores of startups and larger organizations have reworked them for their own needs or are developing their own versions.

Caitlin MacGregor, founder of Waterloo-Ont. recruitment technology company Plum, has been shopping around a Series A financing since September, after previously raising $11 million through a seed round and an extension. THE CANADIAN PRESS/HO-Michael HenryWhen talent search platform Plum noticed ChatGPT sending ripples through the tech world and beyond, it decided to turn right to the source to lay out how staff could and couldn't use the generative artificial intelligence chatbot.

It makes Plum one of several Canadian organizations codifying their stance around AI as people increasingly rely on the technology to boost their productivity at work. Striking a balance between both is key, but Bhargava said there's "no one size fits all" policy that works for every organization. Many say people should be informed when it's used to parse data, write text or create images, video or audio, but other instances are not as clear.

At Sun Life Financial Inc., staff are blocked from using external AI tools for work because the company can't guarantee client, financial or health information will be kept private when these systems are used. "There wasn't the same level of image generation as there is now," MacGregor said of summer 2023, when Plum launched its AI policy with a hackathon asking staff to write poems about the business with ChatGPT or experiment with how it could solve some of the business's problems.Download the CTV News App for breaking news alerts and video on all the top stories'She was waiting for you': The story of how a B.C.

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