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BPESA highlights the potential of the KZN South Coast as a BPO and GBS investment destination

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There were 6 018 new jobs created countrywide in the Business Process Outsourcing (BPO) and Global Business Services (GBS) sectors between October and December 2023 - 39% of which were in KwaZulu-Natal. In July 2023, it was reported that the sector contributed $74 million (around R1.3 billion) to the country's export revenue.

There were 6 018 new jobs created countrywide in the Business Process Outsourcing and Global Business Services sectors between October and December 2023 – 39% of which were in KwaZulu-Natal. In July 2023, it was reported that the sector contributed $74 million to the country’s export revenue. This is clearly a sector poised for growth and investment – and the KZN South Coast is emerging as a top destination for this to happen.

Commenting on potential locations, Singh noted the region’s economic hub, Port Shepstone, as well as Scottburgh, Ramsgate, Southbroom, Pennington, and Margate as key sights for BPO hubs.“The local Margate Airport and easy commute from King Shaka International Airport make this an accessible destination, with abundant skills and talent from the tourism sector offering entrenched customer-centric service skills which are a prerequisite for the BPO sector.

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