How Companies Can Use AI to Better Serve Deaf and Hard-of-Hearing Customers

  • 📰 HarvardBiz
  • ⏱ Reading Time:
  • 20 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 11%
  • Publisher: 63%

Россия Новости Новости

Россия Последние новости,Россия Последние новости

Brands racing to embrace customer service chatbots risk neglecting disabled communities.

The Americans with Disabilities Act has served a critical role in advancing accessible and equitable communications for deaf and hard of hearing individuals. But as companies race to automate their customer service operations in recent years, many are inadvertently creating new barriers for deaf and hard of hearing people. Leaders can lean on the vision and spirit of the ADA to create more inclusive and accessible customer service programs in this era of AI.

Fourth, they must demonstrate socially responsible practices and highlight them in marketing and customer communications. Finally, leaders should involve individuals with lived experience as a person with a disability in the development of any AI-powered application.has served a critical role in advancing accessible and equitable communications for deaf and hard of hearing individuals.

 

Спасибо за ваш комментарий. Ваш комментарий будет опубликован после проверки
Мы обобщили эту новость, чтобы вы могли ее быстро прочитать.Если новость вам интересна, вы можете прочитать полный текст здесь Прочитайте больше:

 /  🏆 310. in RU

Россия Последние новости, Россия Последние новости

Similar News:Вы также можете прочитать подобные новости, которые мы собрали из других источников новостей

How Global Companies Can Succeed in China’s Competitive EV MarketAlthough China’s green energy transition and associated economic opportunities are receiving spotlight attention, global automakers are facing steep challenges in the country, from regulatory uncertainties to a fast-evolving innovation landscape.
Источник: HarvardBiz - 🏆 310. / 63 Прочитайте больше »

Hillary Clinton says social media companies need to moderate content or 'we lose total control'Former Secretary of State Hillary Clinton said social media companies need to moderate content on their platforms or 'we lose total control.'
Источник: FoxNews - 🏆 9. / 87 Прочитайте больше »

Chinese hack of telecommunications companies under investigation, NSA chief saysDan De Luce is a reporter for the NBC News Investigative Unit.
Источник: NBCNewsHealth - 🏆 707. / 51 Прочитайте больше »

Tensions rise between banks and tech companies over online fraud liability in the UKIn the U.K., a number of financial firms see themselves as bearing the brunt of the cost for scams taking place virtually.
Источник: NBCDFW - 🏆 288. / 63 Прочитайте больше »

Alsobrooks donors include companies awarded sought-after government contractsPolitical News and Conservative Analysis About Congress, the President, and the Federal Government
Источник: dcexaminer - 🏆 6. / 94 Прочитайте больше »

What Companies Can Learn from a Carbon Accounting Pilot in AfghanistanIDS, a security services firm contracted by the UN, conducted a carbon accounting pilot project in Afghanistan following the E-liability approach.
Источник: HarvardBiz - 🏆 310. / 63 Прочитайте больше »