Traveller Letters: Qantas business class far superior to this Asian airline

I recently flew Qantas business Sydney to Tokyo with my partner. The crew, food, seat and service on an A330-300 was flawless. Our next leg from Tokyo to Munich in business class on ANA, was a flight we looked forward to.Boarding at Tokyo’s Haneda Airport was slow and disorganised, the cabin on the Boeing 787-900 was oppressively warm for the first part of the long flight and there were no individual air vents.

I recently flew Qantas from Sydney to Hong Kong and then Swiss International Air Lines from Hong Kong to Amsterdam. Because Swiss is not part of the Oneworld airline alliance, of which Qantas is a member, my bag from Sydney had to be collected in Hong Kong. This entailed going through immigration after exiting the plane, collecting the bag, exiting the terminal after customs, and re-entering the airport to departures. This took three hours.

So Qantas, that’s something to consider to make things easier for your customers who fly part of their route with a carrier other than Oneworld.I’ve been a rusted-on Virgin flyer until recently since I fly less, have deliberately run down points and am less keen on its new “Ryanair plus” model. I had to go to Kuala Lumpur at short notice recently and Qantas offered far and away the cheapest and most convenient transit through Changi, an enjoyable experience, then onward with Malaysia Airlines.

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Traveller Letters: Qantas business class far superior to this Asian airline“I recently flew Qantas business to Tokyo. The crew, food, seat and service were flawless. Our next leg was on ANA, a flight we looked forward to.”
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