, the platform for pre-owned luxury fashion, is using AI to scale its business and more efficiently serve its global community. Through the use of new AI technology, Vestiaire has launched three new languages, Chinese, Dutch and Swedish to fuel growth in four key markets and better service the current customer base.
This strategic initiative will allow Vestiaire to better serve its users in Hong Kong, Belgium, the Netherlands and Sweden, where the company has seen a significant increase in user traffic and engagement.across our organization empowers our teams to scale languages more efficiently and provide a more seamless customer experience.
Through AI, Vestiaire can now ensure more accurate translations and higher efficiency in customer service productivity, enabling the team to instead focus on high priority customer service tasks, said the company. According to Vestiaire, the impact is manifested in three areas. By regrouping the teams to focus on only two languages, Vestiaire created larger teams that allow the company to support each of the 70 countries 24/7. In addition, reducing the complexity of training from nine languages to two helped increase the efficiency of the agents.
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