Ticketmaster, Aer Lingus and RTÉ have been ranked as some of Ireland’s worst customer service providers.
Ticketmaster finds itself firmly rooted towards the bottom of the table as people continue to voice their anger about high and dynamic ticket prices. “If people feel that they’re getting an average experience coupled with rising prices, they reject it right away, particularly when there are many other alternatives out there,” he said.Scandals that lost customers trust, such as Ticketmaster’s controversial dynamic pricing, used during the Oasis ticket sales, also tend to see companies fall in the ranking.
“Irish consumers love face-to-face interactions with their service providers, businesses and organisations, and those that do a good job of it tend to score very well in our research,” he said.
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