AI working behind the scenes at San Antonio's biggest companies

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Frost Bank,Rackspace Technology Rackspace Technology Inc.,University Health University Health

Companies across the city are quietly rolling AI technologies into their businesses to help behind the scenes in ways that are largely transparent to customers.

On a monitor in a dark room, artificial intelligence draws a pale circle to highlight a possible cancer. “It’s a reminder of, ‘Hey, go take a second look at this area just to be sure,’ ” Dr. Rachel Darling, a radiologist at University Health’s Breast Center, said as she demonstrated how the technology aids in reading mammograms and other studies.

In regulating AI, Texas lawmakers face balancing act between its benefits and harms First came the Intelligent Copilot Enterprise, or ICE, an AI chatbot that automates routine tasks such as generating emails or presentations and pulls up information. “So, one person might ask, ‘Hey, create me an email for customer introduction about Rackspace and the key services’ and then it’s going to generate that information, but all grounded on Rackspace knowledge,” Ranganathan said.

USAA provides $2 million gift to support UTSA students of AI and computer technology While AI is not actively listening and offering suggestions to representatives during customer service calls like it is at some companies, it is auto-recording at USAA and can summarize the conversations. “We are not yet in the listen live mode,” she said. “We are testing the functionalities out right now.

Meet the new CEO guiding University Health’s expansion The technology acts as a sort of failsafe by helping guide doctors to areas they may want to recheck as they review images and scans. University Health also has rolled out a program to help providers give patients their full attention during conversations. It records and culls out the “noise,” non-health-care topics, from the medial discussion and helps doctors enter notes into the patient record.

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