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CEO of Sonos, a speaker manufacturer, says company will continue to support older products, despite previous statements

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Sonos, a company known for its wireless speakers, announced earlier this week that certain older products would lose software support come this May. Amid backlash, the CEO walked back those statements: 'All Sonos products will continue to work past May'

"All Sonos products will continue to work past May," wrote CEO Patrick Spence on Twitter, attaching a letter posted to the Sonos website.The letter issues an apology on behalf of Spence and the company, and states that Sonos"did not get this right from the start."Thanks for all the feedback & my apologies for not responding sooner. I wanted to make sure we get it right. All Sonos products will continue to work past May: https://t.

— Patrick Spence January 23, 2020 Spence assures customers in the letter that legacy products will continue to operate normally, even if they aren't regularly updated with new software -- a concern expressed by consumers."While legacy Sonos products won't get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible," Spence wrote.

 

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