During her interview with CNBC, Tan said Ping An was "one of the few financial institutions that were able to get 1.4 million of our people, employees and agents, completely working online on 3of February," referring to the extended holiday period in China. "That's something that very few people can do and we've been offering that to our financial services partners as well.
Tan's comments came a day after Ping An posted earnings that missed expectations despite a more 39% surge in its 2019 net profit. The firm saw a net profit attributable to shareholders of the parent company of about 149.4 billion yuan in the year ended Dec. 31, 2019. That compared to a figure of about 107.4 billion yuan the previous year.
Ping An said in its 2019 annual report the virus has had "certain impacts on the business operation and overall economy" in certain areas or industries, including in Hubei province where the disease was first reported.
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