Starbucks And Coronavirus: Lessons For All Retailers From The Company’s Response In China

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Starbucks released details about how it confronted disruption to its business in China and guidance for other companies to prepare as COVID-19 continues to spread

“Although the resumption of work has been slower than anticipated, we expect that economic activities will rebound from late March and into the second quarter,” she said, adding that extensive factory shutdowns have created havoc in global supply chains.. Within the hubs of luxury shopping, store traffic, which fell as much as 80% earlier this year, has begun to return.said he foresees “potential normalization” of operations with seven of its 11 stores in China beginning to resume operations.

Though Starbucks doesn’t report sales in China, its 2019 annual report said that China, “contributes meaningfully to both consolidated and international net revenues and operating income. China is currently our fastest-growing market and second-largest market overall.” “We will continue to be thoughtful and responsible in how we prioritize the health and well-being of our partners and customers, support local health officials as they work to contain the virus, and serve our local communities,” they said, and continued, “We believe that the impacts to our business are temporary.”Johnson and Grismer reassured stakeholders that the lessons they learned from the outbreak in China will guide them in managing business in other markets where it rears its ugly head.

Team members were trained for a “Contactless Starbucks Experience” to avoid any direct contact with customers which encouraged the mobile-ordering capabilities. Enhanced store sanitizing protocols were put into place and seating was adjusted in the stores to maintain a safe distance between guests.As for its business, emergency health precautions caused Starbucks to close about half of its stores on January 29.

However, by February 27 sales had begun to improve, with total weekly gross sales the last week in February rising 80%. Also in the last week of the month, mobile orders accounted for about 80% of sales. At that time comparable store sales in China will be down approximately 50% over the previous year. By comparison last year, the China/Asia Pacific segment reported revenues of $1.3 billion, out of consolidated net revenues worldwide of $6.3 billion.

 

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They’ll care about IP and trademark dilution when they have nothing left to steal and lead in innovation. Then they will treat foreigners and foreign companies as second-class. WuhanCoronavirus ChinaCoronaVirus

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