Industries are struggling to respond to consumer queries amid increased online conversations. Across all industries, the rate of response to customer posts that require attention has dropped by 26.6% after 15 March.
Business Day TV caught up with BrandsEye CEO Nic Ray, who completed a survey to show how customer queries, and complaints, have increased online since the lockdown began.
Vi har sammanfattat den här nyheten så att du kan läsa den snabbt. Om du är intresserad av nyheterna kan du läsa hela texten här. Läs mer: