A key mission for 1-800-Contacts was to get the businesses more aligned so the IT team wasn't building products that didn't meet the needs of other departments — like supply chain, human resources, legal, or sales.
The company was also aiming to cut down on the bottlenecks that were created when projects were passed off from one employee to the next. The goal was to make sure "we're being mindful of that next step in the process and making sure that next step is prepared for what we're trying to do," she said.
"Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations" by Nicole Forsgren, Jez Humble, and Gene KimThe term refers to the use of automation to replace some of the work of human engineers and software developers to ultimately accelerate development times. from Forsgren, Humble, and Kim, who outlined here the best way to structure engineering teams for success.
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