Predictive maintenance and remote repair guidance via augmented-reality projections and computer vision are some of the ways AI is improving customer experience.Senior AI leaders from Dell Technologies recently participated in a virtual panel discussion about AI and customer experience.
"If you have a business process — sales, support, services, engineering, anything where there are decisions made based on data — the careful introduction of machine intelligence that changes the precision of those decisions can improve the productivity of your outcomes," said John Roese, chief technology officer for Dell Technologies.
Schmitt said that companies of all sizes can scan their customer-facing systems for opportunities to implement machine intelligence for tasks that are predictive, proactive, and prescriptive.
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