Insiders talk about what it was really like to work at URBN - Business Insider

alike, which, along with all of URBN brands, are based out of the company's Philadelphia headquarters.Nine of the former employees Business Insider spoke with said they felt they had no neutral party to voice grievances to. The company doesn't have a HR department, though the URBN spokesperson said employees are encouraged to go to the "Employee Relations" department.

The former Free People marketing employee said that she witnessed a director treat her team "like mean girls at high school." She said she recalls instances where the director would approve employees' PTO requests only to contact them on their morning off and tell them they had to come to work. Kelly is one of two former BHLDN employees who described what they felt was a pattern of discriminatory behavior regarding the use of models of color, including meetings in which they said executives claimed Black models received lower engagement rates and requested photos be reshot using models of a different race. Kelly said she met with the brand's senior leadership to discuss her concern over lack of diversity and inclusion, issues that, she said, "fell on deaf ears.

In a statement to Business Insider, the URBN spokesperson said the company is in the process of implementing a diversity and inclusion strategy, asAmong the company's specific commitments are pledges to "attract and hire a more diverse internal and external workforce," to "educate our teams to create a culture that values and respects anti-racism," and to "provide a platform to better represent the Black community through collaboration and storytelling with creators...

"[Consumers] see URBN as a very liberal company that's on the forefront of what's happening in culture and what's happening in the world, and then you look at the executive leadership team and they're an older generation and very white, very male, and conservative," he said.

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