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Are insurance companies the emerging villains of the pandemic?

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Shabby services, bureaucratic mazes and a communications limbo. The latest report into denied claims by consumer group Which? doesn’t paint a pretty picture of the industry, writes James Moore

? this morning has some petrol to pour onto a fire already raging as a result of claims getting denied because of our old friend small print, or lost in a bureaucratic maze, or shifted into someone else’s inbox.

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