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Water company gave man 'home sweet home' card after burst pipe made him to move

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Nik Ross branded the card 'insensitive' after he lost £7,000 worth of possessions due to flooding

Gas engineer Nik Ross lost £7,000 of his possessions when his ground-floor flat was submerged last month

The water main burst close to the junction between Whistable Road and University Road at around 4.30 pm on August 11, and left 10 homes without running taps while murky liquid gushed down the street.It was the second time Mr Ross and his partner Georgina had suffered a burst water main in the same spot. He said: ‘It’s happened to us again, except worse. Last year was unfortunate – but this year they’ve got no excuse.

He: ‘My partner’s reaction was to laugh at first because you’d think they’d have a note on our account to say not to send this.

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