Three refunds €335,000 after 29,000 customers were overcharged | Business Post

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Tens of thousands of Three users were overcharged when their local calls, while roaming, were charged as if they were dialling internationally. peterodwyer1 reports.

Three Ireland: the refunds related to the overcharging of 29,000 customers, over the period of July 2019 to December 2021. Picture: Getty

Three Ireland has been forced to refund tens of thousands customers a total of €335,000 after overcharging them while roaming abroad. The refunds related to the overcharging of 29,000 customers, over the period of July 2019 to December 2021, who called a local number while roaming and did not use the international prefix 00 when dialling the local number.

In these cases, Three incorrectly charged the customer for calling a country with a code similar to the first three...

 

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