SINGAPORE: The Consumers Association of Singapore on Friday issued an alert against a car rental company after several consumers lodged complaints that their security deposit had been forfeited over alleged speeding claims and repair fees.
"Some consumers also disputed claims by Prestige Carz Rental that the vehicles were damaged while under hire and the repair fees that they were asked to pay for the alleged damage."However, consumers disputed these claims on the grounds that there were no fines or notices issued by the Traffic Police and the Land Transport Authority.
"Consumers also claimed that clauses pertaining to the forfeiture of deposits were not highlighted to them before they signed the vehicle rental agreement." The deposit will be forfeited by the company in instances such as driving the vehicle outside Singapore, traffic violations and speeding. Based on that report, Prestige Carz Rental claimed that the consumer had violated its policy and forfeited his security deposit of S$1,500.
The consumer then sought a refund of the security deposit and two days’ worth of rental due to the repossession of the car but did not succeed in doing so.