“Patient safety is our highest priority,” CVS said in a statement to the LA Times. “When we learn of a prescription error, the first priority of our pharmacy teams is caring for the patient, taking steps to correct the error, working with the patient and the prescriber.”
“When errors do occur, we also have a robust mandatory reporting system in place that allows us to quickly identify root causes and to implement process improvements to prevent future errors.”The consumers who bear the brunt of the retail pharmacies’ mistakes also give up some legal rights to contest those errors. Patients must agree to arbitration when asked to click a box to accept the company’s terms and conditions.
The coalition believes pharmacy staffing requirements are too strict and it does not want the pharmacy board to have access to the error reports.Consumer Reports advises