Telecom companies discuss increased adoption of AI at annual conference

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TORONTO — As Canada's telecom sector undergoes technological changes, artificial intelligence could be leveraged to predict and reduce network outages or change the way customer service is provided. That is one of the key messages from Telus Corp.

TORONTO — As Canada's telecom sector undergoes technological changes, artificial intelligence could be leveraged to predict and reduce network outages or change the way customer service is provided.

His comments came on the opening day of the Canadian Telecom Summit taking place Monday to Wednesday in Toronto, where topics such as AI and industry evolution are front and centre.

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