As I drove Richard Hicks’ matte blue Fisker Ocean One down Highway 95 in Palm Beach Gardens, it was hard not to like the car. It was comfortable and plenty quick, despite an accelerator pedal that felt a little wonky during the transition from positive to negative motor torque. But as the ride went on, I noticed that the cabin felt a little warm. Since Richard took delivery of his Ocean last October, the ventilation system never worked—and he says Fisker never fixed it.
“You know that that's not the greatest customer service experience right there to start with.” Bartlett’s Ocean was delivered with damage to the front bumper, which Fisker acknowledged. But since he got the car in October, he says Fisker never replaced the bumper, despite many attempts to contact the company. “I've got at least 12 open case numbers” waiting to be resolved with the automaker, Bartlett said.