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CRTC posts independent report on Rogers outage, says company made necessary changes

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An independent report into the 2022 Rogers outage says the company lacked several protections and redundancies that could have either prevented the outage or ended it sooner.

A person looks at their cellphone displaying a Rogers service interruption alert in Montreal on July 8, 2022.

Once the outage occurred, the report says it was prolonged in part because Rogers staff didn’t have backup connectivity from alternative service providers, and so they couldn’t communicate with each other. John Tzannis says he is lucky he wasn’t more seriously injured after a 14-year-old driver rear-ended him on Highway 401 in Mississauga, sending his work van spinning into a concrete barrier early Friday morning.Peel police have made five arrests in connection with a series of “violent extortion incidents” that led to the formation of a dedicated task force this winter.

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