The role of the Business Analyst is to ensure the smooth and effective running the Leads Management system, related processes, and integration points with other systems and applications, thus ensuring that leads are made available to intermediaries enhancing the intermediary’s productivity and user experience – as well as the end-user customer’s experience.
The role is also responsible to reduce and prevent any business risks associated with the use of system tools and applications by the intermediaries and to manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified or suggested. The role also manages and takes ownership of allocated projects and tasks, as well as assigned resources.To ensure the smooth and effective running of relevant intermediary tools and applications.
To ensure the ease of use of relevant tools and applications, as utilised by the intermediary, thus enhancing the intermediary’s experience – as well as the end-user customer’s experience. To reduce and prevent any advice risk associated with the use of system tools and applications by the intermediaries, in relation to assigned portfolio.
To manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified/suggested – as per agreed upon portfolio and focus areas.Qualification and Experience:Working knowledge of the SAFe Agile methodology will be an advantageWorking knowledge of applications in Cloud will be an advantageKnowledge and Skills:
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