The role of the Business Analyst is to ensure the smooth and effective running the Leads Management system, related processes, and integration points with other systems and applications, thus ensuring that leads are made available to intermediaries enhancing the intermediary’s productivity and user experience – as well as the end-user customer’s experience.
To reduce and prevent any advice risk associated with the use of system tools and applications by the intermediaries, in relation to assigned portfolio. To ensure the ease of use of relevant tools and applications, as utilised by the intermediary, thus enhancing the intermediary’s experience – as well as the end-user customer’s experience.
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