Why we don’t trust companies to protect our data privacy in SA

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A massive data breach in 2017 saw tens of millions of South Africans’ personal information leaked.

has been established with the objective of protecting citizens’ personal data. It is also responsible for monitoring and enforcing organisations’ compliance of the requirements of the Act once it comes into effect.

These issues can be addressed in several ways. Organisations must start complying with the Protection of Personal Information Act. This will bring South Africa in line with more than 120 countries that have already enactedOrganisations can also adopt and adapt guidelines issued by Information Regulators elsewhere in the world and can study best practice from other jurisdictions. It could also help organisations if the Information Regulator in South Africa issued guidelines to implement the Act.

Consumers also weren’t sure what to do if their privacy had been violated. Only 37% felt they knew where they have to submit a complaint in a violation. It has bigger implications, too. If a private or public company is domiciled in South Africa, it must comply with the Protection of Personal Information Act. If it processes the data of citizens in another jurisdiction, like the European Union , it must also comply with the EU’s regulations for the processing of personal information.

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