Welsh Water is one of only three water companies across Wales and England to be placed in the regulators worst performing categoryIt is one of only three water companies in Wales and England to be placed in the regulator's lowest "lagging" category.after missing key targets on pollution, leaks and supply interruptions.
Another water company, Hafren Dyfrdwy, which covers parts of mid, north and south Wales, has been ordered to pay a penalty of £200,000. Ofwat judges the performance of water companies in England and Wales each year and - if they fail to meet targets - it can restrict the amount of money they can take from customers.- about 20% of all hours of discharges across Wales and England.to tackle pollution that could see poorly performing water company bosses banned from receiving bonuses or even sent to prison.
"It is clear that companies need to change and that has to start with addressing issues of culture and leadership," he said.'Improvements take time'
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Water companies to return £158m on bills over poor performanceOfwat reviews water companies against metrics including pollution, customer service and leakage.
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