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Uber adds new security feature, a mobile panic button | IOL Business Report

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Using Uber safely starts with riders checking their ride details. But what happens when an accident or an incident happens on a trip? busrep

DURBAN - Using Uber safely starts with riders checking their ride details. But what happens when an accident or an incident happens on a trip?

This feature, which is provided by ICEplus, a mobile panic button solution, can be found in Uber’s safety toolkit, a central place in the app itself where safety features are bundled together, making it easily accessible for riders on their home screen. Once the in-app button has been activated, riders will be connected to ICEplus Incident Management Centre, where a consultant will assess the nature of the safety incident and will either dispatch a third-party private security company or medical response team to the rider's location. The ICEplus agent will stay on the line with the rider until they are safe.

"ICEplus is incredibly proud to be associated with a company such as Uber who not only offer a superior ride-hailing service but they don't stop there, they then go to great lengths to take measures that proactively ensure the safety of their riders and for this they should be commended," added Loet de Swart, Chief Executive of ICEplus.

 

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