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Google bets big on full-time employees with customer support expansion - Business Insider

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Google will hire roughly 4,000 full-time customer support staffers following criticism about its 'shadow workforce'

Google had initially launched a pilot program in 2018 to bring on full-time customer support workers in the Philippines. In Tuesday's announcement, the company said that it plans to expand on the program by hiring up to 3,800 full-time customer support employees by the end of 2020 in addition to the 1,000 full-time employees it has already hired.

Google said it will open a new customer support operations facility in Mississippi, which will join new and expanding locations in India and the Philippines. "As part of Google's commitment to growing our workforce across America we wanted to expand our footprint in the Southeastern United States. Northwestern Mississippi has strong local talent, and we're excited that GOC Mississippi marks Google's first entry into the state," a Google spokesperson told Business Insider in an emailed statement.

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