MATTA president Datuk Tan Kok Liang said the section “Travellers Outbound Terms and Conditions” under the schedule had become outdated in its terms and conditions, as seen in the current Covid-19 pandemic.
“The particular schedule was drafted way before outbound travel became fully developed. Everything has changed now, they have to catch up with the current reality,” he said during a press conference here today. “They are now exposed to the potential liability of around RM500 million from customers seeking compensation, regardless of cancellation and refund policies of various service providers, while the travel agents suffered in forking out their money to pay for the requested refunds.
Tan said it was best to let travel agents operate freely as consumers were adequately protected by existing laws.“With the school holidays approaching, we estimate around RM150 million in potential losses, for outbound travel. Out of this figure, RM52.5 million potential losses came from Umrah cancellations only.With the World Health Organisation declaring that the Covid-19 outbreak has become pandemic, Tan said it would further affect the tourism industry severely.
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