From Germs To Shattered Glass, America’s Fix-It Business Is Booming

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Retail’s go-to disaster crews were fighting to keep pace with COVID-19 cleanup requests when the looting started. Now a rush of competition is flooding in.

“We make it like it never even happened,” says John Sooker, chief operating officer of Servpro, a Belfor competitor with sales of $3 billion, which had seen a 9% drop in business as the economy ground to a halt in March.

Even for Yellen, who at age 62 has three decades of experience dealing with disaster, this is an exceptional time. Belfor has fielded calls from more than 1,000 businesses reeling from the riots that have swept the nation in the wake of George Floyd’s death, a rush of demand surpassing even smoke damage remediation in New York after 9/11 and flood relief in New Orleans after Hurricane Katrina.

The site has been slammed with 4,238 requests for board-ups in the days since the protests began, quickly eclipsing the paltry 200 requests that trickled in during the shutdown. The price tag: $5,000 to $20,000, depending on the size of the store. Other requests for immediate assistance have come in, too. One business wanted its lights on full occupancy mode for 24 hours, rather than just business hours.

Once the protests subside, some have real work to do before they can reopen: Ripping out and replacing flooring that has been ruined by flooding. Putting in new glass windows. Fixing doors. Installing new shelving. Addressing smoke damage. Not to mention the rigorous cleaning procedures that have become necessary to convince employees and customers it is safe to return.

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