Two crossed lines that form an 'X'. It indicates a way to close an interaction, or dismiss a notification.Virtual interactions are more and more the norm as companies respond to remote work and automated services — and that only raises the prominence of AI in customer experience.
The virtual panel discussion kicked off a new series, "The Technologies Keeping Humanity in Business."A new online discussion series about the ways technology is enabling connection in our new normal recently explored the topic of AI and its growing ability to boost productivity, enhance business decision-making, and improve customer experience by predicting and addressing problems before they even come up.
"If you have a business process — sales, support services, engineering — anything where there are decisions made based on data, the careful introduction of machine intelligence that changes the precision of those decisions can improve the productivity of your outcomes," said John Roese, chief technology officer for Dell Technologies and one of the executives included on the panel.
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