In regions hit hard by the coronavirus, sports arenas are silent. Crowds of cheering fans no longer fill the stands. Instead of gathering in stadiums, many of us now watch the game on television. Rather than painting our faces with our team colors, we cover them with masks. As a basketball fan, I miss the days when the most serious thing to “go viral” was a personal foul or a courtside collision.
Just recently I was back at the office, meeting with a customer face-to-face for the first time in months. Even though we were seated apart by a safe 1.5 meters, it felt good to be back in the same room with others again. It was strange at first, with our socially distanced interaction feeling like a staged game play, where we had to stay within our zones. But as the meeting went on, it began to feel more natural.
Unlike a basketball team of 12 to 15 players, a business can have thousands or even millions of suppliers. But the coordination required among them — from sourcing and contracting to purchasing and payments — is no less meticulous. Even the most knowledgeable, experienced business leader cannot single-handedly orchestrate the dynamics that exist among so many participants.
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