Alberta homeowners Deborah Teichroeb and Adetola Wall, top and bottom left, say they hired John McKale, right, from Home Warranty Advocates but didn’t get the services they paid for.The roof of her Edmonton house was leaking again.
McKale agreed to advocate for her, suggesting he could get money from the builder or warranty provider so she could make the repairs herself, Wall said."He always said throughout the process that it was refundable," she said. "We are still contacted daily by people all over the province who have issues with their house that they can't get resolved, and it's extremely difficult to tell those people that at this point in time, we don't have the resources to help them."Several other dissatisfied clients have left reviews on the company's Google profile.
Teichroeb hired Home Warranty Advocates in August 2020 for help in dealing with flooring issues in her home. After many requests for her money back, the company reimbursed her in 2021. "We don't make any promises for the amount. Nothing is an absolute. We should have given her a more accurate picture of how it might go."