JEANETTE CLARK: In the new world of work that now includes both hybrid and remote working on a greater scale than it has ever done before, companies require reliable, secure and high-quality voice and contact-centre services with minimal downtime.
JEANETTE CLARK: What is the benefit to the end customer and other stakeholders of this new way of delivering voice services? SHARON MAASDORP: We are currently in the era of unified communications, or UC as it is called. This means that we can provide anytime, anywhere communication over any device. SHARON MAASDORP: I think that with the advent of Covid many [people within] organisations are now working from home, and the mobility that is provided by unified comms or UC also allows office workers to use their desktop to make and receive a call. With this option they would have a headset instead of a fixed IP phone. We are seeing more and more organisations embracing the mobility benefits of unified comms.
SHARON MAASDORP: Absolutely not. Yes, I’ve heard that statement, and I absolutely do not agree with it. I think that, as humans, we always have a definite need for connection. There will always be a need to connect and to communicate. I think this is actually a fundamental human need. The business world is no different.
JEANETTE CLARK: My last question: what is BCX’s position in the voice market, and how has the company evolved?